Frequently Asked Questions
We've answered the most common questions about orders, shipping, returns, and more. If you can't find what you're looking for, our support team is always here to help.
Frequently asked questions
1. How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery usually takes 7–15 business days, depending on your location.
2. How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package.
3. Can I cancel my order?
Orders can usually be cancelled within 12 hours of being placed. After processing begins, we may not be able to make changes.
4. What is your return policy?
If your item arrives damaged, defective, or incorrect, contact us within 15 days of delivery and we'll work with you to find the best solution.
5, How can I contact FelizTail?
Email us anytime at support@feliztail.com. We aim to respond within 24 business hours.
6, What payment methods do you accept?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
7. How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
8. Do you offer returns?
Yes. Please visit our Returns & Refund Policy page for complete details about eligible returns, refunds, and exchanges.
Still Have Questions?
Our support team is always happy to help. Reach out anytime and we'll get back to you as soon as possible.