Shipping Policy
We know you're excited to receive your order. Here's everything you need to know about processing, shipping, tracking, and delivery.
Fast, Reliable & Transparent Shipping
At FelizTail, we're committed to making your shopping experience as smooth as possible. Every order is carefully processed and shipped with trusted logistics partners so your pet's new favorites arrive safely.
While delivery times may vary depending on your location, we'll keep you updated with tracking information every step of the way.
Shipping Details
📦 Order Processing
Orders are typically processed within 1–3 business days after payment has been confirmed.
🚚 Estimated Delivery Times
United States
7–15 business days
Please note that delivery estimates may vary due to weather, holidays, customs processing, or carrier delays.
📍 Order Tracking
Once your order has shipped, you'll receive an email with a tracking number so you can monitor your package throughout its journey.
💲 Shipping Costs
Shipping charges are calculated at checkout. From time to time, we may offer free shipping promotions on selected orders.
🏠 Incorrect Shipping Address
Please ensure your shipping address is correct before completing your purchase. We may not be able to make changes once your order has entered processing.
⏳ Shipping Delays
While we work hard to deliver every order on time, occasional delays beyond our control may occur due to weather, customs, or carrier issues. We appreciate your patience and understanding.
📦 Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery (or the expected delivery date if it doesn't arrive). We'll investigate the issue and work toward a fair resolution.
Questions About Your Order?
Our support team is here to help with shipping updates, tracking questions, and anything else you need.