Returns & Refund Policy
Your satisfaction means everything to us. If something isn't right with your order, we're here to help make it right.
Shop With Confidence
At FelizTail, we carefully select products we believe pets and their families will love. If your order arrives damaged, defective, or incorrect, we'll work with you to find the best possible solution.
Shop With Confidence
🐾 What items are eligible for a return?
If your item arrives damaged, defective, or you receive the wrong product, please contact us within 15 business days of delivery.
📸 Do I need photos?
Yes. Photos help us quickly verify the issue and provide the best resolution.
💰 When will I receive my refund?
Once your request has been approved and processed, refunds are issued to your original payment method. Processing times may vary depending on your payment provider.
🔄 Can I exchange an item?
If you received the wrong or damaged product, we'll gladly work with you to arrange a replacement where appropriate.
🚫 Are there any non-returnable items?
For hygiene and safety reasons, certain pet products may not be eligible for return after use unless they arrive damaged or defective.
📦 What if my package is lost?
If your tracking indicates an issue or your package hasn't arrived within the expected timeframe, please contact our support team so we can investigate.
📧 How do I start a return?
Simply email support@feliztail.com with your order number, a description of the issue, and photos (if applicable). We'll guide you through the next steps.
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